One place for employees to ask. Everything behind it, managed.
Our anchor domain is the GenAI digital workplace: AI on top of service desk, experience, assets and ITIL processes, use-case-down, for any business. Our own products sit at its centre.
What we deliver
AI Service Desk
Chat and voice agents that resolve first-line tickets, with humans approving exceptions. Built on Jeeves, plus voice and text ticket analysis that improves answers over time.
DEX Intelligence
Device and workplace telemetry used to predict failures and fix them before users notice, with experience as an operating signal, not a survey after the fact.
AI Asset Optimisation
Software licence and hardware savings found across the estate with SAM and HAM, turning inventory into cost takeout.
ITIL process automation
Incident, change and request flows redesigned for agents, including automated SOP updates so runbooks match how work actually runs.
User experience
Workplace design that keeps people productive and in the loop: accessibility, personalisation and closed-loop feedback.
Optimised field support
Multi-region deskside and field support that blends 24x7 offshore PODs, resident engineers at critical sites and dispatch for thinner sites. See the featured model below.
Custom AI apps
Use-case-down apps on the same workplace foundation, such as Lead Manager for enterprise sales and AI-assisted interview flows, built as pilots then run as managed services.
Optimised field support, matched to every site.
Most enterprises pay for the same field model everywhere: engineers sitting idle at quiet sites, or long waits at busy ones. We blend three delivery models, so each site gets the coverage its criticality needs and you stop paying for coverage it doesn't.
Offshore support PODs
Round-the-clock remote support from dedicated offshore PODs that resolve the majority of issues without anyone travelling. Every ticket starts here, with remote diagnosis, fixes and device telemetry.
Resident deskside engineers
IPDigital employees based at your critical sites, such as headquarters, plants and large offices, for hands-on deskside support, VIP care, hardware swaps and site events.
Dispatch model
Smaller and remote locations are covered by scheduled or on-demand dispatch, so engineers travel only when an issue genuinely needs hands on the device.
- One service desk, one SLA framework and one reporting view across every region and model
- Sites tiered by criticality and user count, with coverage and response targets set per tier
- AI-assisted triage in Jeeves and remote diagnosis from Telemetry, so fewer issues need a visit
- Parts, loaners and asset moves tracked in HAM, so engineers arrive with the right kit
- Lower field cost: on-site headcount only where site criticality justifies it
- Consistent experience: the same standards at a large plant and a two-person branch
- 24x7 cover without 24x7 site staffing
- A model that flexes as sites open, close or change tier
Before AI, and with IPDigital AI
- Queues grow with L1 volume; SOPs drift out of date
- Asset and licence waste discovered late, if at all
- Device issues surface only after users escalate
- Pilots that never reach production workflows
- Chat and voice agents resolve first-line work with human oversight
- Licence and hardware savings surfaced across the estate
- Telemetry predicts failures before users feel them
- Operate after go-live: evals, SOP refresh, continuous change
Data and GenAI that augment real work
Pilots fail when data is messy, access is unclear, or GenAI sits beside the job instead of inside it.
Work augmentation
A digital workplace that drafts, routes and resolves inside workflows people already own.
Experience as a signal
Telemetry and feedback tell you how work is really going.
One front door
Employees reach every product through one conversation in Jeeves.
Jeeves
Digital workplace concierge
One place to ask. A connected way to work.
Explore Jeeves →HAM
Hardware Asset Management
Every asset accounted for. Every handover clear.
Explore HAM →SAM
Software and entitlement management
Control over digital resource access, from request to release.
Explore SAM →Telemetry
Unified endpoint telemetry (DEX Intelligence)
Know the fleet. Trust the evidence.
Explore Telemetry →Lead Manager
Enterprise opportunity management
Fewer opportunities. More at stake in each one.
Explore Lead Manager →Where should work become agent output?
Start with one workflow, often the service desk or the asset estate, and decide who owns quality after launch.