Ideas worth sharing.
Workflow redesign, authority models and operating AI after go-live, from the teams who run the services and build the products.
Latest posts
From AIOps to NoOps: breaking the IT run cost curve
Effort-based contracts penalise efficiency. A three-tier model ties commercials to AI maturity, governs by business XLAs and proves every saving before it is paid.
Read the article →2025-10-07HITL is an authority model, not a chat UX
Human-in-the-loop for agents is governance: who may act, who must approve, and how trust expands as evals improve.
Read the article →2025-05-12NOC and SOC: manage the network heartbeat
Connectivity and security remain critical, and become the runtime heartbeat when agents share production workflows.
Read the article →2025-04-03User experience at the heart of IT workplace services design
UX for workplace IT still matters, and when GenAI augments work, people stay in the loop by design.
Read the article →Product-aligned IT
Squads, hyperautomation and outcomes: the same muscle that keeps agent work owned after go-live.
Inside the portfolio
Jeeves
Digital workplace concierge
Read the brief →Product briefHAM
Hardware Asset Management
Read the brief →Product briefSAM
Software and entitlement management
Read the brief →Product briefTelemetry
Unified endpoint telemetry (DEX Intelligence)
Read the brief →Product briefLead Manager
Enterprise opportunity management
Read the brief →Where should work become agent output?
Start with one workflow, often the service desk or the asset estate, and decide who owns quality after launch.