Put AI to work inside the platforms you already run.
Platform work spans design, build, support and constant change. We manage that stack as a service, with deep practice in ServiceNow and Salesforce, support for SAP and other enterprise platforms, and business process consulting, now with agent enablement and intelligent document flows on top.
What we deliver
ServiceNow
Guidance and implementation to optimise service management, including paths to Now Assist and agent workflows.
Salesforce
Assessment, design, customisation, integration and operations, including Agentforce-ready designs where they fit.
Other business platforms
SAP, ERP, HR, finance and line-of-business platforms your teams already run: integrated with agents, tested before release and supported as a managed service.
Business Process Consulting
Analyse and optimise processes for efficiency and clearer outcomes: the redesign agents need before they can act.
AI strategy and architecture
AI strategy, prioritisation and enterprise architecture from our AI Centre of Excellence.
Before AI, and with IPDigital AI
- Agents bolted on without approval or audit paths
- Release risk on SAP, Salesforce and ServiceNow changes
- Contracts and invoices stuck in manual handoffs
- Platform projects that end at go-live
- Agent enablement with governance and human oversight from day one
- Release assurance that covers platforms and AI agents
- Documents turned into workflow steps at volume
- Managed operate after rollout, not a one-shot install
Agent Enablement
Rolling out Now Assist and Agentforce-style capabilities with authority models, escalation and audit: fixed-price rollout, then managed.
AI Release Assurance
Testing for platform releases and for AI agents themselves: pilot first, then per release or subscription, partner-augmented where needed.
Intelligent Document Processing
Contracts, invoices and forms turned into workflow steps, operated on platforms your teams already trust.
Process redesign for agents
Resequence steps so machines handle volume and people keep judgement.
Systems of record agents must connect to
Agents write tickets, update opportunities and trigger approvals in platforms your teams already trust. We redesign those paths, not only the UI.
Business platforms as endpoints
Integrate agents where work already lives in ServiceNow, Salesforce, SAP and other platforms: cases, changes, CRM and service catalogues.
Approval and authority paths
What an agent may do alone, what needs a manager, what needs finance, and how that shifts as trust builds.
Change after go-live
Keep integrations and workflows current as models and rules change.
Where should work become agent output?
Start with one workflow, often the service desk or the asset estate, and decide who owns quality after launch.